OMQ self service enhances existing contact forms with a self-learning knowledge base. Therefore, the development of tickets will be avoided and the service level increased. New employees would particularily benefit from this intelligent support.
1. Enter a request
Your customer would like to ask a question to your company and therefore enters a request into your contact form.
2. Choose a question
While the customer enters their request, similar questions appear on the side. They click the appropriate question.
3. View an answer
A window with the question opens. The customer immediately gets a solution, doesn't send the form and you don't have to manually answer the question.
Create a new customer experience with OMQ.
Your customers will be impressed.
Annoyed by demos for everyone? With OMQ you get a personalized demo
suiting your corporate image. See for yourself!
Control your support with OMQ
Your service department provides support in different countries? No problem! Our system understands and answers in 32 different languages.
Drag and Drop elements make it possible for you and your staff to create answers more rapidly and to retain a uniform appearance at the same time.
Create different reports, which will give you an overview of frequently asked questions. Reports can be sent to you or simply be exported.
Do you want to easily control the answers your customer receives? Then the main release options of our products are exactly the right solution for you.
You can insert pictures, videos as well as interactive elements. In this way you help your customer to better understand the answers rapidly.
You can define who is allowed to see, send or edit an answer. Therefore you make sure that the correct answer is available to everyone.
Your brand is important to us. For this reason the answers will be presented to the customer in exactly the same style.
The range of responsibilities of your service department are as diverse as the possibilities to define permissions to your staff.
Our software products can do a lot more! Discover more features.