OMQ plug-in enhances existing ticket systems with a self-learning knowledge base, which automatically suggests suitable solutions. The processing time of each individual ticket is reduced, because of the extremely shortened research process.
1. Highlight a question
Your service staff opens a request in helpdesk. They highlight the question in the mail of the customer and open the plug-in.
2. Open and insert answers
Parallel to the highlighted question suitable answers will be displayed. They click the correct answer which will be inserted in the mail.
Create a new customer experience with OMQ.
Your customers will be impressed.
Annoyed by demos for everyone? With OMQ you get a personalized demo
suiting your corporate image. See for yourself!
Control your support with OMQ
Your service department provides support in different countries? No problem! Our system understands and answers in 32 different languages.
Drag and Drop elements make it possible for you and your staff to create answers more rapidly and to retain a uniform appearance at the same time.
Create different reports, which will give you an overview of frequently asked questions. Reports can be sent to you or simply be exported.
Do you want to easily control the answers your customer receives? Then the main release options of our products are exactly the right solution for you.
You can insert pictures, videos as well as interactive elements. In this way you help your customer to better understand the answers rapidly.
You can define who is allowed to see, send or edit an answer. Therefore you make sure that the correct answer is available to everyone.
Your brand is important to us. For this reason the answers will be presented to the customer in exactly the same style.
The range of responsibilities of your service department are as diverse as the possibilities to define permissions to your staff.
Our software products can do a lot more! Discover more features.