NICE is a worldwide leading provider of IT solutions in quality management, workforce management, voice recording and linguistic analysis in call centres. Using the NICE app companies analyse customer interactions across all channels. NICE provides to more than 25,000 customers in more than 150 countries.
Bar-Ilan University (BIU) is Israel's second largest university with 36,000 students. It includes well-known research institutes of Physics, Chemistry, Engineering, Applied and Abstract Mathematics, Immunology and Cancer Research as well as other fields in Tel Aviv.
The Deutsche Forschungszentrum für Künstliche Intelligenz (English: German Research Institute of Artificial Intelligence), DFKI, is Germany's leader of innovative software technologies. DFKI is one of the few most important “Centers of Excellence” in the international scientific community worldwide.
Almawave is one of Italy's leading providers operating in the CRM, Big Data Knowledge Management, Customer experience sectors and Gaming solutions. The company employs experts of the most diverst scientific fields, including knowledge about business processes and the latest technologies.
c.a.p.e. IT is specialised in the optimisation of business processes in service. The company is located in Chemnitz, Germany and is Saxony's most important service provider of OTRS-based service management products as well as integration modules and their solution partner for OTRS projects.
Heidelberg University sees itself as a research university with international charisma. Besides the expansion of their disciplinary strengths, the Ruperto Carola initiates the dialogue across traditional subject boundaries. One of the university's strengths is the cooperation and alliance with extramural research institutions and companies.
The EXCITEMENT project of the EU was focused on the text analytics market and followed the increasing demand for automatically analysing customer interaction aspects, which today crosses multiple channels including speech, email, chat and social media. The FP7 project lasted three years.
Webtrekk is tracking user data from website visitors, which helps to clarify optimisation possibilities and numerous success factors for an effective web presence. The Webtrekk Analytics tool works in real time, which constantly offers the latest data to the customer.
Znuny is a service provider for OTRS support, training, consulting and development. The company offers effective OTRS workshops for evaluation, conception, installation, configuration as well as performance or troubleshooting.
Deutsche Service Allianz (English: German Service Alliance), DSA, is a network of small and medium-sized companies. Its goal is to increase the quality of customer service with the help of sophisticated, standardised products and services.
Einfach-machen-lassen (English: make us do it) is an on-site service for technology throughout Germany. The service includes: building, assembling, connecting, setting or linking of technical devices.
Userlike is a Live-Chat-System for customer service and marketing of web sites. It belongs to Euope's few Live-Chat-Providers. Live Chat has a large functional range and therefore enables a faster and uncomplicated contact channel.
Fondazione Bruno Kessler (FBK) is a private non-profit research centre. With 350 scientists, the Bruno Kessler foundation conducts studies in the fields of Technology, Materials & Microsystems, Italian-German Historical Institute and Religious studies.
Since 2001 digitalguru has been pursuing the goal of increasing transparency and efficiency in the team with the GRAYOUND brand. The product portfolio includes 3 solutions the GREYHOUND CRM,GRAYHOUND DMS and GRAYHOUND MAX.
The OTRS group is a well-known open-source trouble ticket system software with offices in the United States, Mexico, Germany, Brazil, Hong Kong and Singapore. The web-based software manages incoming inquiries, complaints, support requests, defect reports, and other communications and supports users all over the world.