In Germany every household usually has insurances as household, liability or supplementary insurances. There a many different insurance offers on the market offering various prices and services, which makes it difficult for the customers to choose an insurance. So called fintech companies are said to provide a solution. They can serve as agents to simplify all processes and make it easier for customers to overlook the market. Sadly, not all insurtech companies are transparent or offer good service.
Every year people are sending over 1.5 billion emails in Germany. Worldwide the number is as high as 205.6 billion (Statista). With rising tendency. Nowadays there are situations in which the customer isn’t able to contact you via a self service system on your website or app. So at the end the customer has to send an email. But on the other side, there are a lot of customers which like to use emails for communication with a company.