News

Friendsurance wins Customer Service ranking"

In Germany every household usually has insurances as household, liability or supplementary insurances. There a many different insurance offers on the market offering various prices and services, which makes it difficult for the customers to choose an insurance. So called fintech companies are said to provide a solution. They can serve as agents to simplify all processes and make it easier for customers to overlook the market. Sadly, not all insurtech companies are transparent or offer good service.

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OMQ and Zendesk

Responding faster than everyone else!

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OMQ autoresponder

Every year people are sending over 1.5 billion emails in Germany. Worldwide the number is as high as 205.6 billion (Statista). With rising tendency. Nowadays there are situations in which the customer isn’t able to contact you via a self service system on your website or app. So at the end the customer has to send an email. But on the other side, there are a lot of customers which like to use emails for communication with a company.

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2016 All's well that ends well

The new OMQ knowledge base management version 8 (module based) is now available. In addition to the great new design, the simplified navigation is immediately apparent.

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technology relax your business

OMQ’s extensive experience in the optimisation of customer service helps primarily e-commerce companies to increase the quality of their service and to meet customer needs.

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technology relax your business

OMQ’s extensive experience in the optimisation of customer service helps primarily e-commerce companies to increase the quality of their service and to meet customer needs.

Read more