an intelligent knowledge base,

...which is used in 32 languages,

Whether an established company or an innovative young busniess - with OMQ's "Self Service Portal" you provide your customer with a better service experience.

...works for all industries,

Whether a leading online shop or well-known university - OMQ's "Knowledge Base Software" helps your industry to find suitable answers.

...and helps you by using
artifical intelligence with the following:

Customer help themselves

OMQ self service will be integrated into the contact form of your company. While a customer enters their request, suitable answers will appear. The customer doesn't send their request and the service employee doesn't need to answer.

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Real-time help for customers.

The OMQ service center is a modern FAQ. The Solutions for eventually appearing questions are provided to the customer in an easy and fast way. Thus frequently and relevant topics are sorted and displayed in real-time.

OMQ service center Logo OMQ service center

Faster service employees

Not every question can or has to be directly answered on the website. With OMQ plug-in your service employees receive a tool, which helps them to answer requests faster. Simply select the request of your customer, click on the suitable answer and send.

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Answer emails automatically

Your team permanently gets the same requests over and over again? Save time and support your service team with OMQ’s autoresponder! Strengthen customer loyalty with fast replies and individualized replies from the staff.

OMQ autoresponder Logo OMQ autoresponder